MEDSPAI, LLC

MedspAI, LLC ("MedspAI," "we," "us," or "our") provides AI receptionist and communication services to medical spas across the United States. This Privacy Policy describes how we collect, use, and protect the personal information of people who visit our website, inquire about our services, book a demo, or receive communications from us — including by SMS/text message or email.

If you are a med spa owner, operator, or decision-maker who has interacted with MedspAI in any capacity, this Policy applies to you.

1. INFORMATION WE COLLECT

1.1 Information You Provide

When you fill out a form, book a demo, reply to an outreach message, or otherwise contact us, we may collect:

Your name and job title

Business name and website

Email address and phone number

Location (city, state)

Any information you share with us in conversations or messages

1.2 Information We Research or Obtain from Third Parties

- As part of our outbound sales and marketing process, we may research and collect business contact information from publicly available sources or third-party data providers. This may include:

- Business owner names and contact details found via public directories or business listings

- Business information such as address, website, and social media profiles

- Contact information obtained through lead generation or data enrichment tools

- We use this information solely to reach out to med spa owners and operators who may be a good fit for MedspAI's services.

1.3 Information Collected Automatically

When you visit our website, we may automatically collect:

- IP address and general location

- Browser type and device information

- Pages visited, time on site, and referring URLs

- Cookie and tracking data (see Section 7)

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Contact you about MedspAI's services via email, phone, or SMS

- Schedule and confirm demo calls or sales meetings

- Send demo appointment reminders and follow-ups

- Share relevant information about MedspAI's products and updates

- Respond to your inquiries and provide support

- Improve our outreach, messaging, and marketing effectiveness

- Comply with applicable legal obligations

We do not use your information for purposes unrelated to MedspAI's own business.

3. SMS MESSAGING — OPT-IN AND OPT-OUT

This section applies to all SMS/text messages sent by MedspAI directly to prospects, leads, and contacts.

3.1 How We Obtain Consent

MedspAI sends SMS messages only to individuals who have provided consent to be contacted. Consent may be obtained when you:

- Submit a form on our website or landing page

- Book a demo or request information from us

- Reply to an outreach message and engage in conversation

By providing your phone number and consenting to be contacted, you agree to receive SMS messages from MedspAI related to our services, demos, and follow-ups. Message frequency will vary. Message and data rates may apply.

3.2 Types of SMS Messages We Send

SMS messages from MedspAI may include:

- Demo confirmations and reminders

- Follow-up messages after demos or inquiries

- Information about MedspAI's services or updates

- Responses to inbound messages from you

- Opt-out confirmations

3.3 How to Opt Out

You can opt out of SMS messages from MedspAI at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and will not receive further SMS messages from MedspAI unless you provide new consent.

For help, reply HELP to any message or contact us at the information in Section 8.

3.4 No Sale of SMS Opt-In Data

We do not sell, rent, share, or transfer your phone number or SMS opt-in information to any third party for their own marketing purposes. Your contact information is used solely by MedspAI to communicate with you about our services. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. EMAIL COMMUNICATIONS

If we have your business email address, we may contact you about MedspAI's services in compliance with the CAN-SPAM Act. Every marketing email we send will include:

- Clear identification that the message is from MedspAI

- A valid business mailing address

- A clear and easy way to unsubscribe from future emails

To unsubscribe, click the unsubscribe link in any email or contact us at the information in Section 8.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share it only in the following limited circumstances:

5.1 With Service Providers

We work with trusted third-party vendors to operate our business — including CRM platforms, email and SMS delivery providers, scheduling tools, and data enrichment services. These providers access your information only as needed to perform services on our behalf and are bound by confidentiality obligations.

5.2 As Required by Law

We may disclose your information when required by law, court order, or governmental authority, or when necessary to protect the rights or safety of MedspAI or any individual.

5.3 Business Transfers

If MedspAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice as required by applicable law.

6. DATA RETENTION

We retain your contact and communication information for as long as necessary to manage our sales and marketing activities, maintain business records, or comply with applicable legal obligations. If you opt out or request deletion of your information, we will honor that request subject to any legal retention requirements.

7. COOKIES AND TRACKING

Our website uses cookies and similar tracking technologies to understand how visitors use our site, improve our content, and support our marketing efforts. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. CONTACT US

If you have questions about this Privacy Policy, want to opt out of communications, or want to request deletion of your information, please contact us:

MedspAI, LLC

Email: [email protected]

Website: www.medspai.com

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website with an updated effective date. Your continued engagement with MedspAI after any update constitutes acceptance of the revised Policy.

This Privacy Policy is designed to comply with the TCPA, CAN-SPAM Act, and A2P 10DLC carrier requirements. To opt out of SMS from MedspAI, reply STOP at any time. For help, reply HELP or email [email protected].